How can we help?

Contact support

Email [email protected]. Include the problem, your operating system, and any non-sensitive error message that helps us reproduce it. Do not send passwords, API keys, payment-card details, private repository contents, or other secrets.

Setup and device linking

UsageX Maximize runs in ChatGPT and uses a small headless background connector on the computer that owns the workspace. Install the correct Windows, macOS or Linux connector, complete the secure browser-based device-link flow with your UsageX account, and keep the connector running while you work from ChatGPT.

If ChatGPT reports that the workspace or device is offline, restart the UsageX background connector on the linked computer and retry from ChatGPT. There is no UsageX desktop dashboard to open.

Account and billing

For subscription, invoice, cancellation, download-access or account questions, email [email protected]. UsageX support will never ask you to disclose a ChatGPT password or private API key.

Privacy and security

For privacy requests or to report a suspected security issue, email [email protected]. Review our Privacy Policy, Terms of Service, AI Transparency Notice, and Legal Notice.